Privacy Policy

1. Information You Provide to Us

We collect information you give us directly. This may include:

• Service request and estimate forms: your name, phone number, email address, service address or ZIP code, the service you need, property details, and any notes you add.
• Photos: any photos of your yard or property you choose to upload with a request to help us prepare an estimate.
• Calls and texts: the phone number you call or text us from, and the content of our conversations.
• Email and chat: messages you send us by email or through the chat widget on our website.
• Booking: the date and time you select when booking an estimate or property review appointment.
• Payment and billing: information needed to process payments and issue invoices for services you request.

2. Information We Collect Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and approximate location;
• Browser type, device type, and operating system;
• Pages visited, referring pages, and general usage data; and
• Cookies and similar technologies used for site functionality and analytics.

3. How We Use Your Information

We use the information we collect to:

• Respond to service requests and provide estimates;
• Schedule and deliver lawn and outdoor services;
• Provide customer support and communicate about your service;
• Process payments and maintain billing records;
• Keep accurate business and service records;
• Maintain reasonable security over our systems; and
• Improve our website and services.

With your separate, optional consent, we may also send you marketing and promotional messages. Marketing consent is never a condition of requesting or purchasing any service.

4. Calls, Texts, and Emails

By providing your phone number and contacting us or requesting service, you agree that we may use service-related calls, text messages, and emails to respond to your request, confirm appointments, share scheduling updates, and manage your service. These are transactional, service-related communications.

Marketing messages are separate and optional. If you opt in to marketing texts, message and data rates may apply, and the frequency of messages varies. You can reply STOP to opt out of marketing text messages at any time, or reply HELP for help. Consent to receive messages is not a condition of any purchase.

5. Service Providers and Integrations

We work with trusted service providers to operate our business. These providers may process information on our behalf as permitted by their own policies. They may include:

• Customer relationship management (CRM), lead tracking, and marketing-automation platforms (including LeadConnector);
• Website hosting providers;
• Analytics and website-performance tools;
• Communications, text, and email providers;
• Calendar and scheduling tools; and
• Payment-processing providers.

We do not sell your personal information.

6. When We May Share Information

We may share your information when required by law, to protect safety or our rights, in connection with a business transfer (such as a sale of assets), or with your consent. We do not sell your personal information.

7. Data Retention

We keep your information only as long as necessary to provide services, respond to requests, comply with legal obligations, and maintain accurate business records. When information is no longer needed, we remove it or de-identify it where practical.

8. Security

We use reasonable administrative, technical, and physical safeguards to help protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us information, please contact us so we can delete it.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. For example, Florida law and California law provide some residents with rights to access, correct, or delete certain personal information, subject to exceptions. We will respond to valid requests as required by applicable law. Not all rights apply in every situation. To make a request, contact us using the information below.

11. Cookies and Tracking Choices

Our website may use cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect some website features. Where required, we ask for your consent before setting non-essential cookies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the effective date. Your continued use of our website and services after changes are posted means you accept the updated policy.